Refund Policy

Effective Date: 6 January 2025

Introduction

At MHE Equipment, we strive to provide high-quality products and services to meet the needs of our customers. We understand that issues may occasionally arise, and we are committed to addressing them in a fair and transparent manner. Please carefully review our refund policy outlined below.

Eligibility for Refunds

Refunds are only granted under the following circumstances:

1. Defective Products:
   • If a product is found to be defective due to a manufacturing error, you may request a refund within 7 days of receiving the item.
   • Evidence of the defect, such as photographs or videos, must be provided for review.
2. Incorrect Items Shipped:
   • If you receive an item that does not match your order, you may request a refund or replacement within 7 days of delivery.
   • The incorrect item must be returned to us in its original condition and packaging.
3. Order Cancellations:
   • Orders canceled prior to shipment may be eligible for a refund at our discretion. Custom or special-order items are non-refundable once production has begun.

Non-Refundable Items

Refunds will not be granted in the following cases:

1. Change of Mind:
   • We do not accept returns or provide refunds for products that are no longer wanted or needed.
2. Improper Use:
   • Refunds will not be issued for products damaged due to misuse, neglect, or improper installation.
3. Custom or Special Orders:
   • Products that are customized or made to order are non-refundable unless there is a manufacturing defect.
4. Sale or Clearance Items:
   • Items purchased on sale or marked as clearance are not eligible for refunds.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Us:
   • Email us at support@bestbacklinkservice.com within 7 days of receiving your order.
   • Include your order number, a detailed description of the issue, and any supporting evidence (e.g., photographs).
2. Return Authorization:
   • If your request is approved, you will receive a return authorization number (RAN) and instructions for returning the item.
   • Unauthorized returns will not be accepted.
3. Return Shipping:
   • The customer is responsible for return shipping costs unless the return is due to our error.
   • We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.
4. Refund Processing:
   • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 7-10 business days and credited to the original payment method.

Our Discretion

MHE Equipment reserves the right to approve or deny any refund request based on the circumstances and evidence provided. Refunds are granted solely at our discretion and in compliance with this policy.

Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with the updated effective date. It is your responsibility to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

MHE Equipment

Email:
support@bestbacklinkservice.com

Phone:
1-877-701-0866

Address:
3590 Scheele Dr,
Jackson, MI 49202

Thank you for trusting MHE Equipment with your personal information.